Faulty or Damaged Items: Return within 30 days for a full refund or replacement.
Change of Mind: Not accepted. Returns are only processed for faulty/damaged stock.
Requirements: Proof of purchase is required. Your statutory rights (Consumer Rights Act 2015) are unaffected.
Change of Mind / Cancellation: You have 14 days from delivery to cancel and return your order. Items must be unused, unsealed, and in original, re-sellable packaging.
Order Amendments (Within 24 Hours): Cancellations are free before dispatch. After 24 hours (or post-dispatch), returns are at the company’s discretion and may incur up to a 25% restocking fee plus actual delivery/collection costs.
Immediate Cancellation Contacts: Call 07427 622548 immediately or email enquiries@pamirtrading.co.uk.
Faulty or Damaged Items: Return within 30 days of delivery for a full refund or replacement.
Non-Returnable Exceptions: Perishable goods, and unsealed hygiene or beauty products.
If your goods arrive damaged or develop a fault, reach out to our customer service team immediately:
Phone: 07427 622548
Email: enquiries@pamirtrading.co.uk
Refund Processing: Once we receive and verify your return, refunds are processed promptly. Funds typically reflect back to your original payment method within 7–10 business days, depending on your bank.